Delivery
All items will be sent second class in the UK. We aim to keep postage costs to a minimum and items are priced by weight. If you get to the check out the postage is more than you expected or you would like to receive an order quickly, please get in touch.
Items will be dispatched between 3 -5 working days from receipt of order, unless the item states it is made to order or we have been in touch to say it may take slightly longer. This might be the case if some fabric needs to be ordered in to make the items. Made to order items will be despatched bewteen 1 - 2 weeks. T-shirts and cushions are sent out within 7 - 10 days of ordering as they are made by a third-party for us.
Once we have posted the item we cannot accept responsibility for the item becoming delayed, lost or damaged. If an item does not arrive within a 10 days, or is damaged, please notify us immedately as we will follow up with the postal service. If an item is damaged please send images.
International orders
I'm happy to send internationally, but it does depend on the country. Please don't hesitate to email us if you're ordering from outside the UK - [email protected]
Returns and refunds
If you change your mind about your order, please contact us within 14 days of delivery. You must return the item within 28 days and the cost of the postage will be covered by you. The item must be returned to us in the same condition as it was recieved and we will refund you into the same account that you paid us. You, and the postal service you use, are responsible for the item until it arrives here.
If you are returning an item because it is faulty, please notify us and send an image of the damage or fault. Returns postage for damaged goods will be paid for by us.
Please send the item back to:
Craftee Fox
31 Rolls Park Road
London
E4 9BH
We are unable to accept returns on items that were personalised or bespoke and on earrings.
If an item does not turn up because it has been stolen, please report this to the police and get in touch with us.
